Delete your data
Last updated
Manarah, by Northstar Engineering Ltd. There is no account to close. Everything the app holds about you can be removed from the phone and from our server, by you, in a few taps.
In the app
- Open Manarah.
- Go to Settings.
- Choose Your data.
- Tap Export everything first if you want to keep a copy.
- Tap Delete everything and confirm.
That erases your transcripts and settings from the phone, and asks our server to erase the records held for your installation.
By email
Write to hello@northstarengineering.mu and ask us to delete your data. It helps to send it from the phone you used, and to say roughly when your last session was. Because there is no account, a request we cannot link to an installation is one we cannot act on; if you have reinstalled since, the old records are already unreachable and expire on their own.
What is deleted
- Your transcripts and your settings, on the phone.
- The records held for your installation on our server, including any transcript still inside its 24 hour window. Usage counts without transcript content remain to enforce the free allowance.
- Any transcript you shared, and the page it was shared on.
What is kept, and for how long
- Temporary audio. Recovery uploads and the optional correction pass keep audio only for processing, then delete it. Unsuccessful local uploads expire after seven days and are cleared when the app next processes its queue. Delete everything also removes local recovery audio and cancels pending server work.
- A transcript on the server lives at most 24 hours even if you ask for nothing, so a dropped connection can be recovered and a correction can finish.
- Payment records. Subscriptions are handled by Apple and Google, and we never see your card. Where a record of a purchase has to be kept for tax or accounting, it is kept without anything that identifies what you listened to.
Contact
Northstar Engineering Ltd
hello@northstarengineering.mu